🔗 Share this article

Shoppers are voicing their frustration due to a modification that led to listings displaying inaccurate size information.

The popular resale platform has updated its measurement guidelines for women's and children's clothes failing to inform every member regarding the update.

Digital Channels Backlash

Many shoppers and sellers are expressing on platforms claiming that product pages now present a different size category compared to what was initially listed because of the remapping.

The platform stated the updated approach better aligns with similar services.

The platform has recommended to review their products and update the measurements by hand when needed, causing user dissatisfaction.

Sizing System Changes

Previously, the measurements included numerical and alphabetical indicators, for instance S/8 or M/10.

The revised method features a letter with a size spectrum for example S/UK 8-10.

With some products, the measurements have been reclassified - for example a size L used to be a 12 but currently displays as UK 16-18.

Shopper Accounts

Frankie Bridger, who produces content about larger sizing, said the change "makes both selling and buying harder".

"Not many brands say XL is a 20-22," the way the service now categorizes.

A different member, located in Scotland, stated items she posted with size 14 tags were displaying on the service as larger sizing 20-22.

"If buyers measuring 20-22 acquire them they will likely be quite upset," she explained.

Necessary Adjustments

Another shopper, based in Derby, said she had been left angered by the change as she had to manually change the measurements for "each individual item".

"This situation is especially annoying, since I have chronic health issues and platform income has been essential following partial earnings loss," she stated.

Service Background

The platform boasts over 100 million members, comprising 18 million UK members.

It has proved a popular alternative versus similar marketplaces including eBay and Depop.

This represents another occasion when a surprising modification to the app has proved unpopular: earlier, the service retracted a modification regarding delivery choices following member complaints.